Shipping and Returns Policy Delivery Once the order has been completed and paid for on our online store, the package will be sent within 24 business hours, subject to technical or other problems with Canada Post. In Quebec and Ontario, shipping fees are $6 for all purchases of $100 and less, and free for all purchases over $100. These shipping fees will be charged to you and will be included in your invoice. Pick-up Once the order has been completed and paid for on our online boutique, the client will also have the option to choose the pickup option. This pick up will take place at the Ecomuseum Zoo, 21125 Ch Ste-Marie, Sainte-Anne-de-Bellevue, QC H9X 3Y7. Pick-up times are Monday to Sunday between 9:00 am and 4:00 pm. Indications will be posted at the entrance to respect social distancing and all Covid-19 related instructions. Availability of items The website's inventory is updated daily, however it is a possibility that a product is out of stock before we have been able to indicate it on the web. In this case, we will contact you as soon as possible to discuss your order. Returns and Exchanges Your happiness is of the utmost importance to us! If you are not satisfied with your purchase, simply contact us for an exchange or refund. Subject to the conditions listed below, the Ecomuseum Zoo team will take the necessary steps to ensure your satisfaction. You can also come and exchange or refund your purchase directly at the Ecomuseum Zoo's ticket office during our regular opening hours. The Ecomuseum Zoo accepts returns and exchanges within 45 days of purchase. The item must be returned in its original condition, never worn and with a copy of the purchase invoice. All shipping costs are non-refundable and are the client’s responsibility. The address for returns is : Zoo Ecomuseum 21125 chemin Sainte-Marie Sainte-Anne-de-Bellevue, QC H9X 3Y7 The Ecomuseum Zoo will reimburse clients with the same payment method used. Products on sale are final, non-refundable and non-exchangeable sales. We reserve the right to refuse a return or exchange if the goods do not correspond to our return policy. If you have any questions, you can contact us at firstname.lastname@example.org. Happy shopping!