Your happiness is of the utmost importance to us!
If you are not satisfied with your purchase, simply contact us for an exchange or refund. Subject to the conditions listed below, the Ecomuseum Zoo team will take the necessary steps to ensure your satisfaction. You can also come and exchange or refund your purchase directly at the Ecomuseum Zoo's ticket office during our regular opening hours.
- The Ecomuseum Zoo accepts returns and exchanges within 45 days of purchase.
- The item must be returned in its original condition, never worn and with a copy of the purchase invoice.
- All shipping costs are non-refundable and are the client’s responsibility.